General Information

This Privacy Policy explains how XODEX, doing business as XODEX, and its subsidiaries, parent companies, affiliates, and other corporate entities under common ownership, including but not limited to all websites that link to this Privacy Policy (referred to as “XODEX,” "we," "us," or "our"), collect, use, maintain, and disclose user information obtained through its websites, applications, brands, services, and products (collectively referred to as "Services"). By accessing or using the Services, you accept the terms and conditions of this Privacy Policy. If you do not agree with or are not comfortable with any aspect of this Privacy Policy, you should immediately stop accessing or using the Services.

Privacy Policy Updates and Changes

From time to time, XODEX may update and modify this Privacy Policy to reflect changes in laws, our practices for collecting and using personal data, the features available through the Services, or advances in technology. If there are significant changes to this Privacy Policy, they will be prominently posted on our websites and applications. Any terms that are not defined in this Privacy Policy can be found in XODEX Terms and Conditions.

Pertinent Definitions

"Personal Data" refers to any information you provide to XODEX that can be used to identify or contact you, such as your name, address, user ID, phone number, email address, blockchain addresses, and any other non-public information about you that is linked to any of the above data. "Anonymous Data" refers to data that is not associated with or linked to your Personal Data. It does not, on its own, allow for the identification of specific individuals.

Lawful Basis for Processing

We only collect and process Personal Data about you when we have legal grounds to do so. These legal grounds include your consent, the need to fulfill a contract, and our legitimate interests.

Information We Collect

We may collect Personal Data from you when you register for an account on the Services ("Account") or use the Services in other ways. This may include your first and last name, email and mailing addresses, user ID, date of birth, government-issued identification, and password. We may also collect Personal Data from third-party identity verification services or through social networking websites. If you allow us to access your location through your mobile device or computer, we may store that information. We may use your Personal Data, such as your user ID, to track you across devices and link you to other datasets we have, such as discord data, wallet information, and related data. Certain services, like two-factor authentication, may require us to collect your phone number. We may associate that phone number with your mobile device identification information. If you provide us with feedback or contact us through email, message chat, or a similar feature, we will collect your name, email address, and any other content included in the communication in order to respond to you. We will also collect transactional information when you request information or purchase a product or service from us. We may collect other types of Personal Data that you provide to us voluntarily when seeking support services, such as email, information submitted through an online form, video conferencing service information, other contact information, or other information provided to support staff. We may also collect other data, including referral URLs, your location, and blockchain analytics information related to the blockchain addresses you provide. Some information is collected automatically by our servers: Our servers, which may be hosted by a third-party service provider, collect information from you when you use the Services. This includes your browser type, operating system, Internet Protocol (IP) address (a number assigned to your computer when you use the internet, which may change from session to session), domain name, and a date/time stamp for your visit. Like most websites, we automatically gather certain information and store it in log files. This includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use cookies, which are small pieces of information that a website sends to your computer's hard drive while you are viewing the website, to collect information. We retain certain information on your behalf, such as transactional data and other session data linked to your Account. How We Use Your Information We will only use your Personal Data in accordance with the law. Please be aware that there may be circumstances where we are required or permitted by law to process your Personal Data without your knowledge or consent. In general, we use the Personal Data you provide to us to respond to your requests or to help us serve you better. We may use your Personal Data in the following ways: create and secure your Account on the network; verify your identity through a service provider; improve the administration of our websites and Services; enhance your experience when you interact with our websites and Services; send you a welcome email to confirm ownership of the email address provided when your Account is created; send you administrative emails, such as notifications about Account activity, transaction processing, security or support and maintenance updates; identify, prevent, and report potentially suspicious, fraudulent, or illegal activities; notify you about important changes to our Terms and Conditions or Privacy Policy; and respond to your inquiries or other requests. We may use IP addresses to make our website and Services more useful to you and to perform identity verification. All data collected automatically will be used to administer or improve our Services. We may use IP addresses to make our website and Services more useful to you and to perform identity verification. We may use information from log files to analyze trends, administer the Services, track user movements on the Services, gather demographic information about our user base as a whole, and tailor our Services to better meet the needs of our users. We do not link this automatically-collected data to Personal Data, unless specifically stated in this Privacy Policy. We may use both session cookies (which expire when you close your web browser) and persistent cookies (which remain on your computer until you delete them) to provide you with a more personal and interactive experience with our Services. This type of information is collected to make the Services more useful to you and to tailor the experience to your specific interests and needs. We may create anonymous data records from Personal Data by removing information that could identify you personally, such as your name. We use this anonymous data to analyze request and usage patterns in order to improve the content and navigation of our Services. We reserve the right to use anonymous data and aggregated and other de-identified information for any purpose and to disclose anonymous data to third parties at our discretion. XODEX does not sell user data to any third party.

Retention of Personal Data.

Unless the law requires us to keep your Personal Data for a specific period of time, we will only retain it for as long as it is necessary to fulfill the purposes for which it was collected by us. Personal Data destruction procedures and methods In general, we will destroy Personal Data without delay once the purpose for which it was collected has been achieved. However, there may be circumstances where we are required by law to retain the data for a specific period of time. The destruction process and method are as follows: Personal Data printed on paper: shredded with a shredder or burned Personal Data stored electronically: deleted using a technical method that prevents recovery of the data.

Updating Information

We will keep your information on file as long as your account is active or as needed to provide you with access to your account. If you wish to close your account, you can open a ticket in our support centre. We will retain and use your information as necessary to fulfill our legal obligations, resolve disputes, and enforce our terms and conditions.

Cookies

We collect web browser information to improve your experience on our services and to track how our services are being used. We may use cookies, which are small data files stored on your computer's hard drive, to identify and prevent fraudulent activity and to provide you with a better user experience. The information collected through cookies may include, but is not limited to, your IP address, referral URLs, device type, operating system, browser type, geographic location, and other session data. Cookies are not permanent and will expire after a period of inactivity. You may choose to deactivate your cookies, but please note that you may not be able to access or use some features of our services if you do so. XODEX is not responsible for any loss that may result from your decision or inability to use these features. Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. Currently, we do not respond to DNT signals.

We use Cookie3 Analytics for analytical and marketing purposes. Cookie3 Analytics is a tool used to collect information about user behaviour on the website. It is used to create a user profile. To learn more about the processing of data by Cookie3 Analytics, please read the Cookie3 Analytics Privacy Policy.